This is a case study overview, not a full portfolio. Additional details are available upon request or for interviews.
WOOLWORTHS, EVERYDAY REWARDS
Led a design team to redesign an Everyday Rewards loyalty program with 14 million members.
TELSTRA DIGITAL
Developed the design strategy for a 0-1 consumer energy product for Telstra (Energy).
THE DEPARTMENT OF CLIMATE CHANGE, ENVIRONMENT, ENERGY & WATER
Led a design team to develop a design strategy for AdaptNSW for Folk Strategic Design Agency.
THE ROYAL INSTITUTE OF TECHNOLOGY (RMIT)
Led 2 design teams to pilot customer journeys University-wide.
THE UNIVERSITY OF MELBOURNE
Led a team for the digital redesign of VCA and MCM’s merger into the Faculty of Fine Arts and Music for CX Lavender Design Agency.
BUPA
Led the strategic transformation of Bupa’s Wellness initiatives for Huddle Design Agency.
LATITUDE FINANCIAL SERVICES